Betjee Privacy Policy – How We Protect Your Data in Pakistan

Betjee collects personal data in two broad categories: information you provide directly and information that is generated automatically through your use of the platform. Both types are described below. Betjee does not collect sensitive data such as biometric information or racial or ethnic origin data.

Information You Provide Directly

• Full legal name as it appears on your Pakistani CNIC.
• Pakistani mobile number used for registration and OTP verification.
• Email address for account communications and notifications.
• Date of birth for age verification (18+ policy enforcement).
• CNIC number and a copy of your CNIC for KYC identity verification.
• Payment method details (Easypaisa/JazzCash account numbers, bank account details, card details as applicable) to process PKR deposits and withdrawals.
• Communications you send to betjee customer support, including live chat transcripts and emails.

Information Generated Automatically

• IP address and approximate geographic location at the time of login.
• Device type, operating system, browser type and screen resolution.
• Session timestamps — when you logged in, how long you stayed and which pages you visited on betjee.
• Betting and gaming history — the games you played, bets placed, amounts wagered and outcomes.
• Transaction history — all deposits, withdrawals and bonus redemptions on your betjee account.
• Cookie data as described in Section 5 of this policy.

The primary collection points for personal data on betjee are as follows. Understanding where data enters the system helps you know exactly what you are sharing and at what point.

• Account registration: When you create a betjee account, you enter your name, mobile number, date of birth and email. This is the first and largest collection event for most players.
• KYC verification: When you complete identity verification on betjee to unlock withdrawals, you upload your CNIC and may provide a selfie or proof of payment method. These documents are processed through a secure, contracted KYC provider.
• Deposits and withdrawals: Payment processing on betjee requires sharing your payment method details with our contracted payment gateways. Card details are tokenised and handled by PCI-compliant processors — betjee does not see or store raw card numbers.
• Platform usage: As you browse and play on betjee, our servers automatically log the activity described in Section 1 above. This is standard for any web platform and is used for security monitoring, fraud prevention and improving the betjee experience.
• Customer support interactions: If you contact betjee support by live chat or email, the content of those conversations is logged and associated with your account for quality and dispute-resolution purposes.

Betjee processes your personal data only for the purposes set out in this section. We do not use your data for any purpose that was not disclosed at the time of collection without obtaining your explicit consent first.

Betjee shares personal data with a limited and defined set of third parties. Each third party is chosen carefully and contracted to handle your data only for the specific purpose for which it was shared. Betjee does not allow third parties to use your data for their own unrelated purposes.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card processing networks receive the minimum payment data necessary to process your PKR transactions. These parties are independently regulated and have their own privacy obligations.
• KYC verification providers: Betjee uses contracted identity verification services to process CNIC checks and related document verification. These providers store verification results on behalf of betjee and do not use your data for their own purposes.
• Game providers: Third-party game developers whose titles appear in the betjee lobby may receive your anonymised session data (e.g. bet amounts, game outcomes) for the purpose of game performance monitoring. They do not receive your name, CNIC or contact details.
• Legal and regulatory authorities: Betjee is required by law to disclose certain information to regulatory authorities and law enforcement agencies upon receipt of a valid legal request. Betjee will notify affected players of such disclosures where it is legally permitted to do so.
• Betjee does not share your data with social media companies, advertising networks or data brokers for marketing profiling purposes.

Betjee uses cookies — small text files stored in your browser — to make the platform work properly, keep you logged in between visits and understand how players use different parts of the site so we can improve it. Here is a breakdown of the types of cookies betjee uses.

• Essential cookies: Required for betjee to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies without losing access to the platform.
• Functional cookies: Remember your preferences on betjee — such as your preferred language and game settings. Removing these cookies means betjee will not remember your preferences between visits.
• Analytics cookies: Help betjee understand which pages and games are most popular, where players encounter difficulties and how the platform can be improved. Analytics data is aggregated and does not identify you personally.
• Marketing cookies: Used only with your explicit consent to track whether marketing messages directed you to betjee. You can withdraw consent for marketing cookies at any time through your browser settings.

You can manage cookie settings at any time through your browser. Note that disabling essential cookies will prevent betjee from working correctly. For further information on managing cookies on common Pakistani mobile browsers, consult your browser's help section.

Betjee takes data security seriously. Your personal data is stored on servers protected by the following measures. While no system can guarantee absolute security, betjee applies industry-standard controls and reviews them regularly.

• All data in transit between your device and betjee's servers is encrypted using TLS 1.2 or higher.
• Data at rest on betjee's servers is encrypted using AES-256 encryption.
• Access to player data within betjee is restricted to staff who require it to perform their duties. All internal access is logged and audited.
• Betjee conducts regular security assessments and penetration testing of its platform infrastructure.
• Payment card data is handled exclusively through PCI-DSS compliant processors. Betjee stores only the last four digits of a card number for identification purposes.
• In the event of a data breach that affects your personal data, betjee will notify affected players within 72 hours of becoming aware of the breach, where technically feasible.

Betjee retains personal data for as long as is necessary for the purpose for which it was collected, or for as long as required by law. The general retention periods are as follows.

• Active account data: Retained for the duration of your betjee account. Closing your account triggers a review of retained data.
• Transaction records: Retained for a minimum of 5 years after the transaction date for anti-money laundering compliance purposes.
• KYC documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, in accordance with applicable financial compliance requirements.
• Customer support records: Retained for 2 years after the last interaction to support dispute resolution.
• Marketing consent records: Retained until you withdraw consent plus one year for audit purposes.
• After retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you.

Betjee respects your rights regarding your personal data. You can exercise any of the following rights by emailing support@betjee.plus. Betjee will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days with notice given to you.

Betjee's platform and all services offered on it are intended exclusively for adults aged 18 and over. Betjee does not knowingly collect personal data from individuals under the age of 18. The registration process on betjee includes age verification steps specifically to prevent underage players from accessing the platform.

If betjee becomes aware that personal data belonging to a person under 18 has been collected — for example, if a minor has misrepresented their age during registration — betjee will immediately close the associated account, refund any real-money balance to the payment method used for deposit and securely delete the personal data collected. If you are a parent or guardian and believe that your child has registered an account on betjee, please contact support@betjee.plus immediately and we will investigate and take appropriate action within 24 hours.

Betjee may send you marketing communications about new promotions, bonus offers and platform updates via email or SMS, but only if you have given explicit consent to receive them. Consent to marketing is not a condition of using betjee — you can have a fully functional account without opting in to marketing messages.

• Marketing consent is collected separately during the registration process and is clearly labelled as optional.
• You can withdraw consent to marketing communications at any time by clicking the unsubscribe link in any betjee marketing email, or by contacting support@betjee.plus and requesting removal from marketing lists.
• Withdrawing marketing consent does not affect your ability to use betjee, claim promotions or make withdrawals.
• Account notifications — such as deposit confirmations, withdrawal updates and security alerts — are not marketing communications and will continue to be sent regardless of your marketing consent status.

Betjee reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, changes in applicable law or improvements to how we describe our processes more clearly. When a material change is made to this policy, betjee will notify registered players by email at least 14 days before the change takes effect.

Minor changes — such as clarifications of wording that do not affect how your data is processed — may be made without advance notice. The "Last Updated" date at the top of this policy always reflects when the current version was published. Continued use of betjee after a policy update constitutes acceptance of the revised terms. If you do not agree with an update, you should close your betjee account before the change takes effect and withdraw any remaining real-money balance.

If you have any question about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how betjee handles your personal data, please reach out using the contact details below. Betjee takes privacy complaints seriously and will respond within 30 days.